When you’re struggling with a complex or advanced illness, it can sometimes be difficult to communicate your most personal values and priorities to the people around you — your family, your doctors, and even your spouse.
Vital Decisions’ Specialists are trained to help in these moments. Our Specialists don’t tell you what to do, but instead, help you think through your thoughts and feelings so you can make your own decisions. And then encourage you to communicate them to the people caring for you.
The result is less stress and anxiety. Fewer unwanted hospital procedures and costs. And more focus on what’s important to you. Let’s talk.
How Vital Decisions Works
First, your health plan decides you qualify for our service (at no additional cost to you) and gives us permission to contact you. We then send a letter to your home and follow up with a phone call to see if you are interested.
A Vital Decisions Specialist describes our service: Are you getting the care you need, and feeling comfortable about the communications with your doctors and caregivers? Are your wishes being understood and honored? Can we help to ensure they are?
Over the next few months (and with your permission) we’ll continue to check in. We’ll offer helpful tools for completing a Personal Advance Care Plan — documents that put your healthcare priorities and preferences in writing so there is no confusion.
After several phone calls we’ll hopefully have helped you navigate some of the issues concerning you, and ask you to complete a short survey evaluating our service.