Living Well

Planning Ahead for Future Health Decisions 

Dealing with an illness brings a range of emotions. Individuals may have concerns about what the future will bring, be confused about their medical treatment options, or be unsure of their own preferences. They may worry about burdening loved ones or have anxiety about a day when they may need more care.

Living Well is a support program for individuals who may be facing a difficult health situation.

In 3-5 phone sessions, trained Living Well Specialists help individuals explore what’s important to them and prepare for medical decisions they may face in the future.

This program is provided at no charge, as a covered benefit through their health insurance plan.

No two individuals are alike, but every individual can benefit from Advance Care Planning. The process of working with a Living Well Specialist is educational and empowering. Specialists will help address concerns, and make sure an individual’s voice is at the center of care decisions.

Our Specialists have guided over 300,000 individuals and loved ones through the Living Well Program.

Proprietary Analytics

Unique predictive model continuously identifies the right members at the right time. Distinct Commercial, Medicaid and Medicare population models.

Member Empowerment

Personal, behaviorally-based intervention model that activates, empowers and fosters communication to drive sustainable care alignment.

Specialized Clinical Experts

Advanced degree, behavior-change clinicians trained in our intervention model.

Living Well – Fully Guided Support

  • 3-5 conversations by phone or video between a member and/or caregiver and an advance care planning expert
  • Discussion to identify and overcome barriers to ACP
  • Framework for making care decisions, based on individual values
  • Designation of healthcare proxies
  • Tools and techniques to communicate wishes to family, care team and others
  • Documentation in the form of robust Advance Care Planning documents, Advance Directive, Healthcare Proxy, Goals of Care Preferences
  • Awareness, education and referral to palliative care, hospice and other services
  • Education about medical orders (MOLST, POLST)

“The program is excellent and was masterfully guided by my Specialist. This is truly important work, and I commend you for educating as many clients as you can reach. I was very impressed by the skills of your Specialist who stayed in contact with me, and I always looked forward to the next call! Kudos!”

 

 

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