Vital Decisions Extends Telehealth Outreach for Health Plans’ Vulnerable Members

COVID-19 Rapid Response Program scales proactive intervention to help individuals with serious illnesses and chronic conditions navigate the Coronavirus crisis

Vital Decisions seamlessly extends its telehealth clinical services, supporting the individuals most vulnerable during the COVID-19 pandemic – directly in the home.

For individuals coping with serious illness, the COVID-19 outbreak presents magnified and interdependent challenges. Compromised immune systems limit access to care. Social distancing increases anxiety and depression. Lapses in care or communication with the member can increase the likelihood of acute care visits.

Many individuals aren’t aware that they have telehealth benefits as part of their plan. Proactively reaching out to them is critical, and a single conversation can be a veritable lifeline.

Health plan partners can quickly activate this scalable, one-call, low-cost rapid response program. Advanced algorithms identify the most appropriate at-risk members. Clinical experts can assess well-being and unmet needs, answer questions, and refer individuals to local resources and services available through the health plan.

“We’re already fielding the questions and concerns to align care decision-making,” says Leah Puccio, Vital Decisions CEO. “Now in this heightened sense of unease and uncertainty, the need for proactive outreach and care coordination is greater than ever.”

Critical Intervention and Referral Support Goals

Proactive Clinical Telehealth Intervention
Vital Decisions clinical experts act as compassionate and personal guides for individuals coping with serious illness, and their caregivers. Outreach focuses on ensuring individuals goals and values remain at the center of their health care experience and decision-making during critical times.

In the face of the COVID-19 outbreak, Vital Decisions behavioral health experts are trained to:

  • Educate members about the COVID-19 virus, symptoms and best practices
  • Refer members to Telemedicine programs (Teladoc, AMWell), Behavioral Health programs, Care Management programs, and in-home services available through the health plan
  • Assess members’ well-being – how they are feeling physically and emotionally
  • Ease anxiety and the effects of social isolation
  • Gently explore willingness to document an Advance Directive and provide access to Vital Decisions’ digital Advance Care Planning platform
  • Identify any new barriers to care (e.g., access, Rx costs, social determinants) or unmet needs

To inquire about Vital Decisions’ COVID-19 Rapid Response Program, visit: