for Individuals

Active, Informed, Empowered Medical Decision-Making

Some things are hard to think about, and even harder to talk about. We can help.

We understand the challenges that an individual faces while managing an illness or in a medical crisis. These challenges may also fall on the shoulders of a caregiver. What choices are right, at this time — and in the future? What options are even available?

Vital Decisions helps you plan in advance for potential medical decisions. We help you really examine what is most important to you when considering your healthcare and quality of life goals. Together we’ll work to ensure that your preferences and goals are clear and communicated to your family and medical team, and reflected in your care plan.

Our aim is to ensure your best quality of life possible, as you define it. Our conversations with you can help unify families and care teams, and foster peace of mind for you and your loved ones.

A Free Benefit through Your Health Insurance

As a benefit from your health plan and at no cost to you, our clinical experts and educational tools help you think through, define, document and communicate your healthcare choices — now and in the future.

Rest assured, our work with you will be personal, and always confidential.


Have greater control

  • Explore and clarify your goals for healthcare and define what ‘living life’ means to you
  • Understand what is most important to you in terms of your values and preferences and how that should be reflected in your healthcare decisions
  • Consider the types of care you may or may not want now and in the future and how to access care options
  • Learn about additional support services available to you and how to access them

Increase or improve communication with medical providers

  • With our help, think ahead about questions you have for your medical team about your health and about treatment options
  • Put your wishes into an actionable plan
  • Better understand what services are available to you to aid with symptoms of an illness or medical treatments

Keep what’s important to you at the forefront

  • Consider the role others will play in your healthcare decision making
  • Understand your options for communicating your wishes
  • Consider changes in health you may experience and how your preferences may change over time
  • Ensure that what’s most important to you is reflected in your healthcare plan and services you receive

Communicate with your loved ones

  • By planning ahead for future medical care and communicating your wishes with loved ones, they are better able to understand the type of care you want and don’t want
  • This can reduce uncertainty or confusion about your treatment wishes

For family and friends

Some of our clients may prefer that a family member or friend participate in our programs with them or on their behalf. The goal remains the same – to ensure that their preferences are understood, communicated and reflected in the care they receive. We may also address available services and options, and how to connect with them.

What program participants have to say

“I believe this is a wonderful program, and that there is a real need for it.”
“She was very empathetic, knowledgeable and kind. It feels good to have help with important issues that I likely wouldn’t have made anytime soon/at all.”
“The program is actually supporting my caregiver in helping me navigate my illness and all that goes along with it. She appreciates the support.”



Watch this video to learn more about how we can help.