Better Member Experience
Some things are hard to think about, and even harder to talk about. We can help.
We understand the challenges that an individual and family face while managing an illness. Vital Decisions is a healthcare organization that helps individuals plan in advance for medical choices and communicate what matters most to the people who might be involved in that care.
As a benefit from your health plan, we provide online tools and a clinical guide who helps you think through, define, document and communicate your healthcare choices — now and in the future.
Our programs meet you where you are. In some cases, we can activate support services that you might not know are available from your health plan. In other cases we can help you express your worries and anxiety, and advocate for the care you want. Together we’ll work to ensure that your goals are understood, communicated to your family and medical team, and reflected in your care plan.
Our goal is to ensure your best quality of life possible, as you define that, and to reduce stress and anxiety. We help you create and document your goals for living life. Consistently we see how these conversations unify families and care teams, and foster peace of mind for you and your loved ones.
Have greater control
Increase or improve communication with medical providers
Keep what’s important to you at the forefront
Communicate with your loved ones
Sometimes an individual experiencing changes in health may prefer that a family member or friend participate in our programs with them or on their behalf. The goal remains the same – to ensure that the individual’s preferences are understood, communicated and reflected in the care they receive. It’s to help understand available services and options and how to get connected to them.
“This program allowed me to stop and think so I could plan ahead before decisions were critical.”
“It got me to do something I should have done years ago.”
“It helped me focus on issues we needed to focus on – sometimes very difficult issues.”