Better Member Experience
Some things are hard to think about, and even harder to talk about. We can help.
We understand the challenges that an individual faces while managing an illness or in a medical crisis. These challenges may also fall on the shoulders of a caregiver. What choices are right, at this time — and in the future? What options are even available?
Vital Decisions helps you plan in advance for potential medical decisions. We help you really examine what is most important to you when considering your healthcare and quality of life goals. Together we’ll work to ensure that your preferences and goals are clear and communicated to your family and medical team, and reflected in your care plan.
Our aim is to ensure your best quality of life possible, as you define it. Our conversations with you can help unify families and care teams, and foster peace of mind for you and your loved ones.
A Free Benefit through Your Health Insurance
As a benefit from your health plan and at no cost to you, our clinical experts and educational tools help you think through, define, document and communicate your healthcare choices — now and in the future.
Rest assured, our work with you will be personal, and always confidential.
Have greater control
Increase or improve communication with medical providers
Keep what’s important to you at the forefront
Communicate with your loved ones
Some of our clients may prefer that a family member or friend participate in our programs with them or on their behalf. The goal remains the same – to ensure that their preferences are understood, communicated and reflected in the care they receive. We may also address available services and options, and how to connect with them.
“I believe this is a wonderful program, and that there is a real need for it.”
“She was very empathetic, knowledgeable and kind. It feels good to have help with important issues that I likely wouldn’t have made anytime soon/at all.”
“The program is actually supporting my caregiver in helping me navigate my illness and all that goes along with it. She appreciates the support.”